BORROWER’S LIFE INSURANCE

Yes, you can end your agreement at any time. 
To do this, fill in a free-form application in the online bank, or sign a letter using an electronic signature and email it to life@citadele.lv.
If you’ve already paid your insurance premium for the period after your agreement ends, we will refund you the payment within 15 days.

In this case, the insurance agreement ends. 
 

If you don’t make your payment on time or to the full amount, we will inform you of your debt amount and deadline. If you do not pay this within the specified time period, the agreement will be cancelled and you will no longer be insured. 
 

We calculate the premium individually, taking into account your loan amount, age, health condition and additional insurance coverage. 
 
 

The maximum amount is set individually. 

Any Citadele customer aged 18-69 who has a mortgage with Citadele or another bank. 
Important! The insurance agreement can remain active until you reach the age of 70. 

You can select the most convenient repayment schedule for you: monthly, quarterly, every six months, or annually. 

The insurance company CBL Life is a Citadele Group business which provides life insurance services to private individuals and businesses. 
AAS “CBL Life”, reg. No. 40003786859, legal address: Republikas laukums 2A, Riga, Latvia, LV-1010.
 

The agreement comes into force once it is signed and you have made the first payment.
If you do not make your first payment within 15 days of signing, the agreement will not be activated. 
 

Insurance coverage applies worldwide, every day, 24 hours a day.

It is important that we receive the correct information about you. Normally, you have to fill in a questionnaire, but if necessary, we may ask for additional documentation to evaluate the risks and prepare the most suitable offer for you. The information we need: 

• Age.
• Health condition.
• Profession and hobbies.
• Other information which may impact your insurance risk.
   

If an accident occurs, first give the necessary help to the victims and only then inform us. 
To apply for compensation, fill in the relevant form here: Apply for indemnity | Citadele Bank. 
Important! We will require medical documents which confirm the incident and details any injuries (for example, broken bones or other diagnoses). 
 

To apply for an indemnity, you will need to submit several documents. 
 
If the insured person has died: 

• A filled-in application form Apply for indemnity | Citadele Bank, a copy of your passport or ID card.
• A copy of the death certificate. 

Important! In the case of death, compensation can be requested by the beneficiary (named in the policy) or legal heirs. 

If an accident has occurred: 

• A filled-in application form Apply for indemnity | Citadele Bank.
• Medical documents confirming the injury and its severity. 
   

Yes. If there are two borrowers, the insurance agreement can name both: the borrower as well as the co-borrower or guarantor. 

Yes, you can make changes if they are stipulated in the agreement. You can usually change the beneficiary, add or cancel additional accident insurance, and increase or decrease the insurance amount.