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  1. Private customers
  2. Become a customer

Become a customer without visiting a branch

Scan QR-code to download the app
Download app

Step 1

Download the Citadele app to your phone or tablet.

Step 2

Take a photo of yourself and your ID document.

Step 3

Fill in the application and receive your C card by post within 3 working days.

Choose your C card

Select any of our C cards and join the ranks of Citadele clients in just 7 minutes!

  • Any of our C cards will bring value to your everyday life with free payments in euros within Europe and commission-free withdrawals from ATMs worldwide. worldwide (ATM owner fees may apply).*
  • C smart or C smart KIWIE with a low monthly fee for adults and zero monthly fee for schoolchildren and students.
  • C supreme with basic purchase and travel insurance**, a lowest-price guarantee for purchases, and an option of adding a credit limit of up to 5000 EUR.
  • C prime with extensive insurance for you and your family*, some additional benefits for travel and shopping, and an option of adding a credit limit of up to 15 000 EUR.
  • C REWARDS discounts throughout the Baltics and C REWARDS points to collect and exchange for amazing prizes. There are additional conditions.
Find out more

* Currently 10 000 euros is the maximum total amount of incoming payments per month that you can receive in your accounts in Citadele.
** The service is provided by the Lithuanian branch of Balcia Insurance SE through its agent AS Citadele banka.

How to become our client

In mobile app

If you are not yet our client, you can join us without coming to a bank!

  • Take a photo of yourself and your ID
  • Fill in an application and receive your new C card by post in your address
  • Activate it through the app
ic-32-qr Scan QR-code to download the app
ic-32-download Download app

If you're not 14 yet, ask your parents to open an account for you in online bank (if they're Citadele customers) or come to any of our branches with one parent.

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In branch

You can also become a client at by visiting our
branch. Book your visit in advance.

Book a visit Find your closest branch

Why become a Citadele client?

  • Take advantage of the many C card privileges.
  • Use our app to block and unblock cards, log in with Touch ID and Face ID, apply for loans, and change your cards’ PIN codes—even if you’ve forgotten the old ones.
  • Make use of modern payment methods: pay with a wristband, sticker or mobile phone with NFC technology, Google Pay or Apple Pay
  • Questions? Contact the bank’s employees by phone or through the app chat.
  • Only in Citadele: become our client with a selfie using our mobile app. No need to come to a branch!

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
What will be the monthly fee for the C prime card?

Card monthly fee for the granted credit limit:

  • 5 EUR for 0 - 5 000 EUR
  • 6 EUR for 5 001- 10 000 EUR
  • 7 EUR for 10 001- 15 000 EUR

How do I get a discount on the card's monthly fee?
Actively use C prime - pay with the card for goods in stores and online and do not pay the card's monthly fee. Spending 6 000 EUR within 6 months is 50 %. discount on the card's monthly fee. 25 % on spending of 4 500 EUR. discount

Payments

To which countries free money transfers can be made?

You can make an unlimited number of free electronic transfers and payments in Euro from your C smart, C supreme, C prime account to any European Union bank account free within the Single Euro Payment Area (SEPA).

Can I make payments to other countries or in a different currency from my C card account?

Yes. Note that in accordance with the Price list a fee will be applied for the currency conversion.

Can I make instant payments from my C card bank account?

As Citadele supports Instant Payments, you will be able to make Instant Payments from your C smart, C supreme, C prime account to any bank which supports instant payments. The money is transferred within seconds.

How to apply?

If you want to become a customer of Citadele Bank and get a C card, you can do it using the mobile application or by visiting one of the bank's branches (only after prior registration by phone +370 5 221 9091). When you become a customer of Citadele bank on the mobile app, we will send your card by mail within three working days.

If you are a bank customer and want to change your existing card, submit a free-form request in the Online bank. If you want to get a C card with a new account, you can order a new card in the "Accounts and cards" section of the Online bank. Please ensure that the correct delivery address is entered. You will receive the card in the mail within three working days.

More questions
What will be the monthly fee for the C prime card?

Card monthly fee for the granted credit limit:

  • 5 EUR for 0 - 5 000 EUR
  • 6 EUR for 5 001- 10 000 EUR
  • 7 EUR for 10 001- 15 000 EUR

How do I get a discount on the card's monthly fee?
Actively use C prime - pay with the card for goods in stores and online and do not pay the card's monthly fee. Spending 6 000 EUR within 6 months is 50 %. discount on the card's monthly fee. 25 % on spending of 4 500 EUR. discount

Payments

To which countries free money transfers can be made?

You can make an unlimited number of free electronic transfers and payments in Euro from your C smart, C supreme, C prime account to any European Union bank account free within the Single Euro Payment Area (SEPA).

Can I make payments to other countries or in a different currency from my C card account?

Yes. Note that in accordance with the Price list a fee will be applied for the currency conversion.

Can I make instant payments from my C card bank account?

As Citadele supports Instant Payments, you will be able to make Instant Payments from your C smart, C supreme, C prime account to any bank which supports instant payments. The money is transferred within seconds.

How to apply?

If you want to become a customer of Citadele Bank and get a C card, you can do it using the mobile application or by visiting one of the bank's branches (only after prior registration by phone +370 5 221 9091). When you become a customer of Citadele bank on the mobile app, we will send your card by mail within three working days.

If you are a bank customer and want to change your existing card, submit a free-form request in the Online bank. If you want to get a C card with a new account, you can order a new card in the "Accounts and cards" section of the Online bank. Please ensure that the correct delivery address is entered. You will receive the card in the mail within three working days.

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