Information for citizens of Ukraine

Opening an account for Ukrainian citizens and payments to Ukrainian accounts are free.

In solidarity with Ukraine and its people, we have amended the process by which Ukrainian citizens can open a Citadele account and receive a payment card in order to make it easier.

Ukrainian citizens can become Citadele customers:

• remotely, by filling in an application on the mobile app;
• in person at any Citadele branch in Lithuania (we recommend registering for the consultation)

Applying to open an account is free both when done remotely and in person.

When becoming a customer remotely, Ukrainians can choose between our C smart, C supreme and C prime payment cards, depending on their needs. Meanwhile, in-person customers will receive a Mastercard Debit card. All of these cards allow holders to make contactless payments and withdraw money without commission(without exceeding the card's monthly cash withdrawal limit).

To open an account remotely, you must:

• be at least 18 years of age;
• hold a Ukrainian biometric passport or ID card;
• have a residence permit issued by Lithuania;
• have a Lithuanian-registered phone number;
• have a residential address in Lithuania;

When opening a bank account in person, you must come to a branch with your Ukraine-issued form of ID: a passport or ID card and a registration certificate issued by the Migration Department. You can book an appointment at the branch in advance in homepage or by calling +370 5 221 9091.

Important information! The return of the commission fee for payments to Ukraine is valid until 30.06.2025.

Any of our customers can make payments to Ukrainian accounts with no commission fee. Although payments in any currency are free, we suggest making donations in Euros, because we can process these payments faster. Please also bear in mind that adapting the bank’s system takes time, so a commission fee will be taken when the payment is made, but we will return this to your account as soon as possible.