Accounts and payments

What happens if the payment is sent to the wrong phone number?

The payment will be processed to the account number which is linked with the phone number indicated in the payment. To reduce the risk of the payment being sent to the wrong person, the app user can see the recipient’s name, surname and bank after entering their phone number. In this step, ensure that the recipient is correct before confirming the payment.

Even more secure is selecting a recipient from your phone’s contact list. This will reduce the risk of you making an error when inputting a phone number.

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