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Product not delivered within 90 days

For Balcia to refund the product purchase price:
- The product must be worth 20 EUR or more;
- The product has been paid for and ordered, but not delivered within 90 days of purchase;
- You must have written confirmation that the retailer declines to refund the customer’s purchase.

You must submit the following to Balcia :
- The receipt for your purchase;
- Written confirmation that the retailer declines to refund the customer’s purchase.

When an insured event has occurred, call Balcia assistance service phone: +370 520 50 100, e-mail: citadele@balcia.lt.

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