How does the full / partial process of returning the linked consumer credit "Klix" work if I return the goods or part of the cart to the seller?

If the product or service did not match the description, is damaged or there is another situation that causes you to return the purchase – first of all, contact the seller of the product / service. He will inform you about the process of returning the purchase, and when it occurs - he will inform the bank about the full or partial refund of the price, the credit you have will be fully or partially repaid when the service provider transfers the money to the Citadele bank. The process of returning money to the bank takes place quickly enough and in most cases takes from 1 to 3 working days, but in some cases this can extend and up to 2 weeks. Whether the seller has already transferred the purchase price (part of it) and the credit has been covered (reduced) - you can check in the "My applications" section of our website.