Become a customer

I have completed the application. What to do next?

After you have completed the application, a bank representative will contact you if necessary. If the application is successful and no additional information is required, you will receive the following information soon:

  • An e-mail about the successful completion of the application and instructions on how to proceed.
  • An SMS with the login to the online bank (if a new online bank agreement was drawn up).

To view detailed information about the services you applied for, go to the section of the website “My applications”.

To view the status of your application and detailed information about the Citadele bank services you applied for, log in using a secure electronic signature.

How to activate an online bank?

If you are a new user of the Online bank and you need to activate the authorization device MobileSCAN for the Online bank, go to the section of the website “My applications”.

  1. To activate MobileSCAN, log in to the section “My Applications”.
  2. After authorization, you will see detailed information about your company’s application, the services applied for and the activation of MobileSCAN.
  3. In addition, download Citadele’s mobile app from Google Play or App Store to enable MobileSCAN activation.
  4. Once the app is downloaded, activate MobileSCAN by following the instructions.
  5. When MobileSCAN is successfully activated, you can connect to the online bank with the login name received in the text message.

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