Online bank functions and safety

Citadele Online bank allows to safely manage your finances from anywhere in the world, 24/7. 

Customers (both for physical or legal entities) can have multiple users in their Online bank agreement. When adding users, customers can specify and control the level of access granted. 

Online bank has two standard modes: 

1. Viewing mode - allows user to see customer information.
2. Full mode - allows user to use all banking functions. 

A special mode can also be activated in which the user has access only to the services specified by the customer, while other accounts are restricted to viewing mode. Additionally, customers can choose to hide their credit information or specific accounts from the Online bank user. 

Most important Online bank functions:

• View account balances, information and transaction history. 
• Generate account statements, available in PDF, PDF with e-signature, ASiC-E, FiDAViSTA 1.1 and 1.2, XML_ISO and Excel (.xls and .csv). 
• Open new accounts, both mono and multicurrency, customise and close accounts, open an account for your child.   
• Make transactions online, including transfers between own Citadele accounts, SEPA payments, euro payments, and international currency payments to banks outside the SEPA area. 
• Import payments and sign them in a batch. 
• Create and use your already saved payment templates, including bank templates. 
• Regular payments.
• Currency conversions within a multi-currency account 
• Order, block, unblock and close your payment cards. 
• Activate, control and modify your SMS bank agreement. 
• Configure Online bank settings. 
• Pay invoices, including periodic e-invoice payments. 
• Determining creditworthiness, loan applications.
• Applying for a mortgage loan and leasing. 
• Open savings accounts and term deposits. 
• Keep an eye on your investments. 
• Send online orders or notices to the bank – choose from structured or write a Free form order. 
• Authorize payments and documents with your preferred authorization device. 
• Activate your MobileSCAN license. 
• Communicate with the bank. 

Requirements to use Citadele Online bank  

• Stable internet connection. 
• Microsoft Internet Explorer 11 or Microsoft Edge 12+, Google Chrome 36+, Mozilla Firefox 31+, Opera 23+, Safari 6.1+. Pay attention that it is possible to use other browsers, but we cannot guarantee adequate user experience. 
• Computer with Windows, Linux or Macintosh operating system. 
• Smartphone or tablet can be used as well. 

Online bank safety  

Always check the web address. Our official website’s address is www.citadele.lt and our online bank’s address is https://online.citadele.lv/. 

Citadele Online bank is safe and secure. To prevent access to data for unauthorized persons, a multistage safety system has been developed with a special data transmission protocol (SSL/TLS). This protocol is indicated by a key icon in your web browser. Clicking on the key will lead to information about the data coding method used in Citadele Online bank. 

The authorization mechanism identifies users through the following methods 

• Login name chosen by user. 
• In cases of some authorization devices, a password that the user can choose and change independently. 
• Authorization code from a chosen authorization device.

Disclosing these data to third parties is prohibited. 

If a code card or pin calculator is used for authorization, for safety purposes, Online bank will periodically prompt the user to change their password. Users may also change passwords at their own discretion. 

If there are problems with connecting to Online bank  

All connections, password changes, and significant operations are recorded in Online bank. The system allows the user to oversee the history of their operations and alert the bank when an unauthorized person has attempted to connect. 

• If there are any disruptions in accessing Online bank, please consult our interactive assistant.
• If you do not find the answer to your issues there, please contact us by calling the customer support number +370 5 221 9091.