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How can we help with mobile app?

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Is this the first time you want to connect to Mobile App?

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What authorization device are you using to access Mobile App?

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Do you know your authorization PIN for MobileSCAN (5 digits)?

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How do I reinstall MobileSCAN if I forget my PIN code?

If you have forgotten your existing MobileSCAN PIN code, and you cannot log in to the Citadele app, you must disconnect and reactivate MobileSCAN in the app. The bank does not save your MobileSCAN PIN code anywhere, so we cannot remind you. 

To disconnect your existing MobileSCAN:

1. Open the app and click on MobileSCAN.

screenshot of the Mobilescan screen in Citadele mobile app

2. In the upper right hand part of the screen, click on the MobileSCAN settings icon.

3. Open device information and click on Deactivate this MobileSCAN device.

You can reactivate MobileSCAN in Online bank or doing this straight in your mobile device! Just follow the instruction How can I reactivate MobileSCAN if I have previously already used it?  

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