Decision Tree

How can we help with payment cards?

Payment card was blocked, because you entered incorrect PIN?

Did you block your payment card in Online Banking yourself / calling a bank?

What kind of payment card blocking did you perform?

In which channel do you want to unlock the card?

How do I unblock my payment card in the app?

You can unblock a payment card that has been temporarily blocked in the Citadele app. Log in, go to the "Overview" screen, click on the card’s icon at the top, select the blocked card, and click "Unblock Card."

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