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How can we help with payment cards?

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Payment card was blocked, because you entered incorrect PIN?

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Do you know PIN code of your payment card?

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Do you have a Citadele Mobile App?

How do I change my card PIN in the app?

To change your payment card PIN code, authorize in the app using MobileSCAN PIN, biometrics or code calculators. In the overview page, press on the card's icon at the top, select the card for which you wish to change the PIN and click on Change PIN code.

Bear in mind that PIN changes can be done when using the MobileSCAN PIN, TouchID, FaceID, or code calculators to log in to the app, but not when using code cards.

Click Create new PIN

and enter your new PIN twice.

Confirm by entering your MobileSCAN PIN code.

 

 

 

 

 

You must then enter the card with the changed PIN code into any bank’s ATM and perform any operation, such as viewing your balance or withdrawing cash.

Your PIN code will only be confirmed once the card has been entered into an ATM.

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