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Where can I find my username for Online Banking?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a Citadele client remotely, you will find your username for the Online Bank in the application called “Confirmation of Receiving Services”, which you signed in the presence of a courier. If you became a client on the app and received your card by mail, you received your username by SMS to the phone number you indicated.

If you cannot find the application which contains your online banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card).

If you have access to the Citadele app, log in to it, click on the profile icon on the top right corner, under your name and surname will be your online bank username.

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Do you know your Online Banking password?

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What are the most common problems when trying to connect to Citadele Online Bank with a GO3 / code card?

Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "Forgot password" button on the first Internet banking screen and follow the steps.

If you enter the wrong code from the code card or code (GO3) calculator, do not try to enter it more than 5 times, because then your device will be locked! You will need to call the bank to unlock it.

If you do not receive an SMS with a code to connect to the Online Bank, check your phone settings to see if the bank phone number (29300300) is not in the list of blocked numbers. Also, if you have changed your phone number and have not notified the bank, please contact us and inform us of the new phone number.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

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How can we help with Online banking?

What authentification device you are using to login to Online banking??

Do you know username of your Online Banking?

Where can I find my username for Online Banking?

Do you know your Online Banking password?

What are the most common problems when trying to connect to Citadele Online Bank with a GO3 / code card?