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How can we help with Online banking?

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What authentification device you are using to login to Online banking??

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Are you joining Online banking first time?

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Do you know username of your Online Banking?

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Did you get to the authorization window?

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How do I log on to the Citadele Online Bank with MobileSCAN?

To log on to the Online Bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

Please pay attention to which authorisation device menu you open! The menu must be the same as your authorisation device name.

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