Decision Tree

Return to help & support
Change

What insurance are you interested in?

Change

Has an incident occurred?

Change

What kind of incident has occurred?

Change

Change

Product not delivered within 90 days

For Balcia to refund the product purchase price:
- The product must be worth 20 EUR or more;
- The product has been paid for and ordered, but not delivered within 90 days of purchase;
- You must have written confirmation that the retailer declines to refund the customer’s purchase.

You must submit the following to Balcia :
- The receipt for your purchase;
- Written confirmation that the retailer declines to refund the customer’s purchase.

When an insured event has occurred, call Balcia assistance service phone: +370 520 50 100, e-mail: citadele@balcia.lt.

Are you satisfied with the answer?

Yes No

Return to help & support

Return to top

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.

Cookie Settings
View full size image