Decision Tree

How can we help with authorization device MobilleSCAN?

How do I change my MobileSCAN 5-digit PIN code?

Log in to the Citadele app using MobileSCAN. Click on the profile icon on the top right corner and choose Change MobileSCAN PIN.

Follow the instructions that appear in the app 

1. Enter your existing MobileSCAN code.
2. Enter your new MobileSCAN code. 
3. Enter your new MobileSCAN code again.

Your MobileSCAN code has been changed. 
 

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