What to know before applying
I submitted my application, what now?
What to know before applying
If you are not yet our customer, you can join us without visiting the bank! All you need is the app: take a selfie, and we will send your card by mail for free.
To become a client using the Citadele app, you must:
- be an adult, at least 18 years old.
- have a citizen or non-citizen passport or ID card issued by the Republic of Lithuania.
- have a phone number registered in Lithuania.
- have a permanent address in Lithuania.
- be tax resident in one country only - Lithuania.
If one of the above points does not apply, we welcome you to any of our branches, bringing along a form of ID. If you are under 18 but over 7, you can apply by bringing one of your parents with you.
Filling in an application in the mobile app takes an average of 7 minutes.
Bear in mind that when you become a customer of the bank via the Citadele app, your monthly upper incoming transfer limit will be 3 000 EUR per month. This can be changed at any of our branches.
Apply 
I submitted my application, what now?
After submitting your application, the bank will contact you if necessary. If your application is successful and we do not require any additional information, you will soon receive 3 text messages:
- an SMS welcoming you as a Citadele client.
- your online banking username.
- your online banking password.
Ensure that you save your online banking log in details, as you will need these to access full online banking or to renew your MobileSCAN license on a new mobile device.
We will send you an email containing the important information, and we will also send you a notification via the online bank. We will ask you to respond to this notification with a phone password question and answer. Make sure that you do this, because if you have any issues and contact us by phone, we will have to verify your identity. To do this, we will ask you the security question, and you will have to answer. Without this question and answer, we will have no way of ensuring that you are who you say you are over the phone.
You will receive your card and PIN code by post to the address you entered within one week.
Remember that, when you become a Citadele client via the Citadele app, your initial upper monthly incoming transfer limit will be 3 000 EUR. You can change this by visiting a bank branch.
If you have "Bring a friend!" promo code, you can indicate it in the Mobile App chat after filling in the application form. You can also name your promo code during the call, when we will call you about the completed card application.
Frequently asked questions about Become a customer in Mobile app.