Decision Tree

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What payment do you need help with?

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What kind of activity do you want to do with standard payments?

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What kind of payment is late for you?

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Did you check payment status in Online Banking?

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What is the payment status?

What should I do if the payment status is Rejected?

To check the status of your payment in the online bank, go to Document History. 

From the list of payments, choose the relevant payment. If a payment has been rejected, the payment will be marked with the letter R, which means that it has been declined. 

The reason for the rejection is indicated in the payment details: Information for the client. Check the reason for rejection and complete the relevant actions to enable you to make a new payment.
 

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