Decision Tree

What payment do you need help with?

What kind of activity do you want to do with standard payments?

In which channel do you want to make a payment?

What type of payment do you want to make in Mobile App?

Do you want to make a payment from your savings account?

Do you want to pay the bill?

How do I pay a bill using a bank template in the mobile app?

To pay a bill from a template, after opening the app, 

you will be asked to log in with your authorisation device.

 

 

 

 

 

After you log in successfully, you will automatically view a screen which shows your account balances.

To access the screen from which you can make a payment from a template, you must select Pay at the bottom of the screen. Here, you can make a payment from your templates. You will also see the last recipients of your previous transfers. When you select the search tool at the top of the screen, you will also see all the bank’s templates.

When you open the template you need, check the information in the template and enter the missing information.

You will have to sign the payment using a code from your authorisation device (for example, signing the payment with your MobileSCAN PIN).

On this screen, you can check whether the payment has been submitted to the Bank.

Are you satisfied with the answer?

How do I make a SEPA payment in the mobile app?

A SEPA payment is a payment in EUR to a bank within the European Economic Area, and is sent to an IBAN. IBAN is an internationally recognised account number system which precisely identifies the recipient’s account. The length of an IBAN account number is different in every country. Latvian IBAN numbers are 21 characters long and begin with LV. To ensure that the payment is made correctly, the Recipient Account field is a verifiable field.

To make a SEPA payment, after opening the app,

you will be asked to log in with your authorization device.

After you log in successfully, you will automatically view overview screen.

To access the screen from which you can make a SEPA payment, you must click PAY on the overview left corner. After clicking on Pay, the app will lead you to payment possibilities. Choose which is convenient to you.

You must complete all the requested fields to make the payment. Some fields have inbuilt control mechanisms, with incorrect details triggering a warning. In this case, check the information and make any corrections. After you enter the payment information, you have to sign and complete the payment. Click “Next” and confirm the payment with your authorisation tool.
Bear in mind that the limit for one payment in the app is 10 000 EUR, and if you make a payment of up to 1 000 EUR, the payment will be made as an instant payment.

You will have to sign the payment using a code from your authorization device (for example, signing the payment with your MobileSCAN PIN).

Once the payment is done, you will see the confirmation on the screen.

Are you satisfied with the answer?